Your rights, your information and how we use it
Active Energy Group Plc is committed to protecting your personal information.
Who we are
Active Energy Group Plc (“AEG plc”) is a London listed (AIM:AEG) renewable energy company focused on traditional and second generation biomass products that have the potential to revolutionise the traditional coal fired-power industry and developing an international forestry management business.
How to contact us
27-28 Eastcastle Street, London W1W 8DH United Kingdom
Registered in England and Wales: Company No. 03148295
Email: [email protected]
Information we collect and use
Information about you that we collect and use includes:
- Information about who you are e.g. your name and contact details
- Information about your contact with us e.g. meetings, phone calls, emails / letters
- Information that is automatically collected e.g. via cookies when you visit one of our websites
- Information if you visit one of our offices e.g. visual images collected via closed circuit television (CCTV)
- Information about your shareholding e.g. the number of shares you hold and the votes you cast
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide us with information
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time
Where we collect your information
We may collect your personal information directly from you, including:
- Submission of an online form via our website
- phone conversations with us
- emails or letters you send to us
- registering for one of our events
We may also collect information about you via third parties or other sources e.g. our CCTV cameras.
What we collect and use your information for
We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so. We will collect and use your information only where:
- where we need to perform the contract we are about to enter into or have entered into with you
- where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
- you have given us your consent
- it’s necessary for us to meet our legal or regulatory obligations
We collect and use your personal data for the following purposes:
- to manage our relationship with you;
- to compile and update our records;
- to send you information you have requested;
- to manage your rights as a shareholder;
- to contact you with shareholder information and related communications;
- to keep our premises secure;
- to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data); and
- to use data analytics to improve our website, products/services, marketing, customer relationships and experiences
We strive to provide you with choices regarding certain personal data uses, particularly around marketing. You can ask us to stop sending you marketing information at any time by contacting us. If you do not wish us to collect and use your personal information in these ways, it may mean that we will be unable to provide you with certain AEG Plc updates.
We sometimes use systems to make automated decisions based on personal information we have – or are allowed to collect and use from others – about you. These automated decisions can affect the information we share with you now or in the future. We use automated decisions in the following ways:
- Tailoring information e.g. placing you in groups with similar individuals to make decisions about the information we may offer you to help meet your needs
- When designing and enhancing our online services to help meet your requirements for ongoing guidance and support
Who we may share your information with
We will never sell your details to someone else. Whenever we share your personal information, we will do so in line with our obligations to keep your information safe and secure. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions
As an AIM Listed Company, we are under an obligation to notify the London Stock Exchange by way of a Regulatory Announcement as and when we are notified that a shareholder’s holding in AEG Plc reaches 3% of the total share capital and whenever there is an increase or decrease to such shareholding through any single percentage. Therefore, there may be times when it will be necessary to announce details of your name and/or holding to the general public.
Where your information is processed
The majority of your information is processed in the UK and European Economic Area (EEA).
However, some of your information may be processed by us or the third parties we work with outside of the EEA.
Where your information is being processed outside of the EEA, we take additional steps to ensure that your information is protected to at least an equivalent level as would be applied by UK / EEA data privacy laws.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK or EEA.
How we protect your information
We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.
Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long we keep your information
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. In some circumstances you can ask us to delete your data. Please see your individual rights below for further information.
Your individual rights
Circumstances depending, you have various rights in relation to how AEG plc uses your information. They are:
Right to be informed
Right of access
You have the right of access to your personal information. If you wish to receive a copy of the personal information we hold on you, you may make a data subject access request (DSAR).
Right to request that your personal information be rectified
If your personal information is inaccurate or incomplete you can request that it is corrected, though we may need to verify the accuracy of the new data you provide to us.
Right to request erasure
You can ask for your information to be deleted or removed if there is not a compelling reason for AEG plc to continue to have it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Right to restrict processing
You can ask that we block or suppress the processing of your personal information for certain reasons. This means that we are still permitted to keep your information – but only to ensure we don’t use it in the future for those reasons you have restricted.
Right to data portability
You can ask for a copy of your personal information for your own purposes to use across different services. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Right to object
You can object to AEG plc processing your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Rights to withdraw consent
You can withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
How to exercise your rights
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
How to make a complaint
Third party links